Middle East CX & Loyalty Summit 2025
"Redefining Customer Experience & Loyalty in the Digital Age"
About The Event
Join industry leaders as we explore cutting-edge strategies in customer experience and loyalty programs. Discover how leading organizations are leveraging technology, data analytics, and personalization to create unforgettable customer journeys.
<p>The Middle East CX & Loyalty Summit brings together customer experience professionals, loyalty program managers, and digital transformation leaders to share insights, best practices, and innovations shaping the future of customer engagement in the region.</p>
Industries Covered
Topic Highlights
AI-Powered Customer Experience Personalization
Omnichannel Customer Journey Mapping
Loyalty Program Innovation & Gamification
Data Analytics for Customer Insights
Voice of Customer (VoC) Programs
Customer Service Automation & Chatbots
Emotional Intelligence in CX
Subscription Models & Retention Strategies
Mobile-First Customer Engagement
Building Customer Communities
Featured Speakers
Sarah Al Mansouri
Chief Customer Officer
Emirates NBD
Michael Chen
VP Customer Experience
Careem
Fatima Abdullah
Head of Loyalty Programs
Majid Al Futtaim
John Roberts
Director CX Strategy
Etihad Airways
Laila Hassan
Chief Marketing Officer
Noon
Why Attend?
- Network with Industry Peers in a solution-oriented environment
- Discuss Significant Partnerships and Collaborations with Industry leaders
- Deep Dive into Insights derived from real-time case studies
- Build Industry Ecosystem Collaboration to address latest challenges</p>
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